Last updated 3 September 2026
Refund Policy
You should only pay for headshots you're happy with. Here's exactly when we refund.
14-day money back
If you have used 5 credits or fewer, email help@flashformal.com within 14 days of your purchase and we will refund the full amount to your original payment method, usually within 5 business days.
Failed renders
If a generation errors out, the credit is returned to your balance automatically — you never pay for a headshot you did not receive.
Heavily used balances
Once more than 5 credits have been spent, the pack is considered consumed and is non-refundable. Use the 5 free credits from signing up first to confirm you like the output.
How a refund reaches you
Email help@flashformal.com from the address on your account. We look up your purchase and credit history, reverse the credits from your balance, and send the money back to your original payment method. You will see the reversal on your account page as a line in your credit history.
Goodwill credits
If a headshot is not usable but the render technically succeeded, contact us — we would rather add credits to your balance than argue. Any credits we add or remove are logged with a reason so you always know why your balance changed.
Abuse
Accounts suspended for breaching the acceptable-use rules in our Terms are not eligible for refunds.
Questions? Email help@flashformal.com.